Terms and Conditions

It is very important that you read the terms and conditions very carefully before booking with us.

  • 100% will be charged to your credit card when you book your expedition.
  • Payments done with Visa or MasterCard will be charged in US dollars, any conversion to another currency will be held under the current exchange rate of your bank.
  • The statement will show the charge under the name of Pixan Travel.
Changes and modifications

All modifications should be made at least 72 hours before the expedition.
In order to change your reservation please send us your tour information to [email protected] and our reservation staff will contact you.

  • All cancellations will be charged a 6% cancellation fee of the total amount.
  • Cancellations should be carried out at least seven days before the date of your booked tour.
  • A reimbursement to your credit/debit card will occur after 15 – 20 days from the date of request.
  • There will be no refund on unused tickets or cancellations made on the same day of a tour.
  • Change of the date of the tour can be done within 72 hours prior to the tour date and it will depend on our availability.
  • All cancellations or change of dates can be done by email.
No Shows



Pixan Travel provides interactive and secure expeditions, requiring physical participation of the visitor, whom must be in good health and able to understand and follow our guides instructions.
If you have recently had surgery or an ailment that can physically limit your abilities, please mention it to our reservations staff before booking.

Special assistance

Pixan Travel makes everything possible for our visitors with special needs. However, you should contact our reservations staff before doing your reservation to explain what kind of assistance is required and make sure that we will be able to provide it.